At Thebooking.lk, we understand that plans may change, and you may need to cancel or modify your hotel reservation. This Cancellation Policy outlines the terms and conditions for cancellations, modifications, and refunds. Please read this policy carefully before making a reservation.

1. Cancellation and Modification Period: The cancellation and modification period may vary depending on the hotel and the specific reservation. Please review the cancellation policy provided during the booking process for the exact timeframe and conditions.

2. Cancellation and Modification Fees: a. Free Cancellation/Modification: Some reservations may allow free cancellation or modification within a specified timeframe. If you cancel or modify your reservation within this period, you will not incur any fees. b. Non-Refundable Reservations: Certain reservations may be non-refundable, meaning that if you cancel or modify your reservation, you will not be eligible for a refund. Please review the reservation details and cancellation policy carefully before making a non-refundable booking. c. Cancellation/Modification Fees: For reservations that are not eligible for free cancellation or modification, a fee may apply. The fee amount will be specified in the cancellation policy provided during the booking process.

3. Cancellation and Modification Process: To cancel or modify your reservation, please follow the instructions provided in the confirmation email or log in to your account on our website. Please note that any changes to your reservation are subject to availability and the terms and conditions of the hotel.

4. Refunds: a. Refund Eligibility: If you are eligible for a refund based on the cancellation policy and terms of your reservation, the refund amount will depend on the specific terms outlined by the hotel. b. Refund Processing: Refunds will be processed using the original payment method used for the reservation. Please allow a reasonable amount of time for the refund to be reflected in your account.

5. No Shows: If you fail to check-in on the scheduled arrival date without prior notice or fail to cancel your reservation within the designated period, you may be considered a “no-show.” In such cases, you may not be eligible for a refund, and the hotel may charge a penalty or the full amount of the reservation.

6. Force Majeure: In the event of extraordinary circumstances beyond your or our control, such as natural disasters, strikes, or other unforeseen events, the cancellation policy may be waived or modified. Please refer to the specific terms and conditions provided during the booking process or contact our customer support for assistance.

7. Contact Us: If you have any questions, or concerns, or need assistance with cancellations or modifications, please contact our customer support team at [contact information]. Our dedicated team is available to assist you and provide further clarification on the cancellation policy for your specific reservation.

Please note that the cancellation policy may vary depending on the hotel, room type, and reservation details. We recommend reviewing the specific cancellation policy provided during the booking process for accurate and up-to-date information.

Thank you for choosing our hotel reservation website. We strive to provide you with a seamless and flexible booking experience.